Track Your Order
Follow your piece through its journey. Continue to our secure Shopify order page to sign in and view your order status and shipment tracking, or explore the sample below to see how the journey works.
Look up your order status
The pink certificate stamp is what authorizes shipment
When you see Stage One marked as completed in the tracker, what happened operationally is that our QC lead inspected the finished piece against a thirty-four-item checklist covering prong symmetry, polish quality, hallmark stamping, weight tolerance, and stone security. The pink certificate stamp at the bottom of the QC sheet is what authorizes the piece to leave the bench and enter the packaging stage.
If the piece fails any item on the checklist, it returns to the bench for correction and the QC cycle restarts. Most pieces clear QC on the first inspection. The minority that do not are corrected within the same day, but the operational reality is that the QC stage is where production timelines occasionally extend by a day.
What each stage of the journey actually involves
The tracker follows six distinct stages from our QC bench to your door. Each stage has its own timeline and potential delays, helping you understand your order's progress at every step.
Stage One · QC Inspection
The piece is inspected against the thirty-four-item checklist by our QC lead. Authorization stamp issued. Same-day completion in most cases, occasionally extends a day if corrections are needed.
Stage Two · Packaging
Velvet box, certificate, care card, and handwritten note placed. Outer carton tamper-sealed with wax stamp. Photographed before sealing for insurance documentation.
Stage Three · Customs
Dispatched from Hong Kong via FedEx International Priority. U.S. customs clearance one to three business days. Duties paid by us on U.S. orders; no additional fees due on receipt.
Stage Four · In transit
Domestic FedEx routing to the destination address. Tracking updates every twelve to twenty-four hours. The signature requirement remains in effect through this entire phase.
Stage Five · Delivery
Adult signature collected at the address. Up to three redelivery attempts before the package is held at the local facility for pickup. Signature confirmation closes the chain of custody.
If something goes wrong
Lost, delayed, or undelivered packages are handled through the shipping insurance and carrier claims mechanism. Email info@sincelovejewelry.com within seven days of discovery for U.S. orders, fourteen days for international.
When you will hear from us, and when you will not
Notifications are sent at four specific points in the journey: at QC clearance with shipment authorization, at carrier handoff with tracking number, at customs clearance with U.S. arrival confirmation, and at delivery with signature receipt. We do not send promotional emails between order and delivery, because we believe the operational status updates are what you actually want to hear during this window.
Shipment authorized
Email confirmation that QC has cleared the piece and packaging is in progress. Includes piece photographs.
Tracking number
Email with FedEx tracking number, dispatch date, and estimated U.S. arrival window. This is the email to keep.
U.S. customs cleared
Email confirmation when customs clearance completes and the package transitions to domestic transit. Within 24 hours of clearance.
Delivered, signature on file
Email confirmation of delivery with the signature image from the carrier. This closes the chain of custody.
Tracking data is best-effort, not real-time
The tracker on this page reflects the status data we receive from the carrier, which updates approximately every twelve to twenty-four hours during transit. The tracker is not a live GPS feed, and brief gaps in status updates during cross-border transit are normal rather than cause for concern.
If the tracker has not updated for more than seventy-two hours and the estimated delivery window has not yet been reached, that is also normal. If the tracker has not updated for more than seventy-two hours and the estimated delivery window has passed, contact us directly. We have access to internal carrier diagnostics information that is not exposed in the public tracking interface.
If you cannot find your order, or if the tracker shows something unexpected
If you cannot find your order in Shopify, first confirm you are signing in with the email address used at checkout. You can also open the order-status link in your original confirmation email. If you still need help, email info@sincelovejewelry.com with your order number.
Custom pieces enter the QC stage only after fabrication is complete. If your shipment is marked delivered but you have not received it, contact us immediately so we can investigate with the carrier.
A note on the data shown
The sample on this page illustrates the five-stage journey and does not show live order data. Your actual order and shipment status are provided by Shopify and the carrier through your customer account or the link in your order confirmation. Carrier updates may take time to appear, particularly during cross-border transit. Contact us if you need assistance.