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Return & Exchange Policy
1. Overview
At Since Love Jewelry, we specialize in fine jewelry crafted with care and precision. Due to the high value and, in some cases, customized nature of our pieces, we maintain a clear and structured return and exchange policy designed to protect both our customers and our craftsmanship.
By placing an order with Since Love Jewelry, you acknowledge and agree to the terms outlined below.
2. Return Eligibility
  • Return requests must be submitted within 30 days of confirmed delivery.
  • Items must be returned unworn, unused, unaltered, and in original condition.
  • All original packaging, certificates, documentation, and accessories must be included.
  • Items showing signs of wear, damage, alteration, or missing components are not eligible for return.
Submitting a return request within 30 days confirms eligibility to request a return, not automatic approval or free return shipping.
3. Non-Returnable Items
  • Custom-made, engraved, personalized, or made-to-order jewelry.
  • Items altered or resized at the customer’s request.
  • Final sale or promotional items (where explicitly stated).
4. Exchanges
  • Exchanges are subject to product availability.
  • If an exchange is approved, any price difference must be settled prior to shipment.
  • Exchange orders follow the same inspection and shipping responsibility rules as returns.
5. Complimentary Outbound Shipping
  • We offer complimentary outbound shipping on all orders.
  • Complimentary shipping applies only to the original outbound shipment.
  • Return shipping costs are not included unless a confirmed quality or manufacturing defect is determined.
6. Return Shipping Responsibility
6.1 Confirmed Quality or Manufacturing Defect
  • If a manufacturing or quality-related defect is confirmed after inspection, Since Love Jewelry will cover reasonable return shipping costs.
  • Determination of defects is made solely by Since Love Jewelry based on inspection results.
  • In certain cases, third-party verification may be requested.
6.2 All Other Returns
  • For all non-defect-related returns, return shipping costs are the responsibility of the customer.
  • This includes international return shipping fees, customs duties or import taxes, brokerage or clearance fees, and any costs incurred during re-importation.
We do not provide prepaid international return labels unless explicitly stated in writing.
7. International Return Requirements
  • Returns must be shipped using a trackable international courier (DHL, FedEx, or UPS).
  • Returned packages must be declared to customs as “Returned Goods.”
  • Since Love Jewelry is not responsible for customs delays, inspections, seizures, duties, taxes, or clearance fees incurred during return shipping.
  • Any return shipment refused or delayed due to incorrect or incomplete declaration is not eligible for refund.
8. Inspection & Refund Process
  • All returned items are subject to inspection upon receipt.
  • Refunds are issued only after the returned item is received and approved.
  • If the item does not meet return conditions, the refund may be declined or adjusted.
  • Refunds are processed to the original payment method used at checkout.
Processing times may vary depending on the payment provider or financial institution.
9. Customs Documentation Clarification
  • Commercial invoices and customs declarations are prepared solely for export and customs clearance purposes.
  • These documents are not retail transaction records and may not reflect consumer-facing pricing or marketing descriptions.
No customs authority has issued penalties, violations, or enforcement actions related to shipments made by Since Love Jewelry unless explicitly stated.
10. Limitation of Liability
Since Love Jewelry cannot assume liability for voluntary return shipments initiated by the customer, hypothetical or speculative customs concerns raised after delivery, or delays or losses caused by third-party carriers or customs authorities.
11. Final Authority
Since Love Jewelry reserves the right to interpret and enforce this policy. This policy applies to all orders unless otherwise agreed in writing. Policy updates apply prospectively and do not alter completed transactions.